Built to be safe, honest, and transparent
SpektraCare handles sensitive topics. We take that responsibility seriously. Here's how we protect you and your data.
How we handle your data
| What we collect | How we protect it |
|---|---|
| Your questions and conversations | Encrypted in transit and at rest. Stored in the UK only. |
| Email address (for account) | Never shared with third parties. Used only for your account. |
| Council preference | Used to give you locally-relevant answers. Not linked to identity. |
| Usage analytics | Aggregated and anonymised. No personal data in analytics. |
We comply with UK GDPR and the Data Protection Act 2018. You can request deletion of your data at any time.
AI transparency
How SpektraCare works
SpektraCare uses retrieval-augmented generation (RAG), a technique where the AI searches a curated knowledge base of legislation, statutory guidance, and trusted sources before generating an answer. This means responses are grounded in real documents, not made up.
Every answer goes through a relevance check and a hallucination filter. If the AI isn't confident in its answer, it tells you, and suggests where to find human help.
Limitations
- SpektraCare provides information, not professional advice
- It cannot access your personal records or council systems
- It may not reflect the very latest policy changes
- It cannot make care decisions or eligibility determinations
- Complex cases always need a qualified social worker
Found an error?
If SpektraCare gives you information that seems wrong, please let us know. We review every report and update our knowledge base regularly. Contact us at hello@spektracare.co.uk
Accessibility
What we test
- WCAG 2.1 AA compliance across all pages
- Keyboard navigation: no mouse required
- Screen reader compatibility (VoiceOver, NVDA, JAWS)
- Minimum 4.5:1 colour contrast ratios
- Minimum 44×44px touch targets
- Respects prefers-reduced-motion
- Plain English: reading level suitable for general public
What we acknowledge
Accessibility is an ongoing process, not a one-time achievement. We regularly test with assistive technologies and welcome feedback on how we can improve. If you encounter any accessibility barriers, please contact us.
Crisis support
If someone is being abused or neglected
Contact your local council's adult safeguarding team. You can find their details on your council's website.
If someone is in immediate danger, call 999.
Helplines
- Samaritans: 116 123 (24/7, free)
- Age UK: 0800 169 6565 (8am–7pm)
- Mind: 0300 123 3393 (Mon–Fri, 9am–6pm)
- Carers UK: 0808 808 7777 (Mon–Fri, 9am–6pm)
- Emergency: 999